Zenergy FAQs

Getting Started

Absolutely. Every class at Zenergy is designed to meet you where you are. Whether you’re new to movement or an experienced athlete, our instructors offer options to help you find your rhythm, challenge yourself, and feel successful in your own way.
We recommend arriving 15 minutes early so our team can help get you set up and walk you through what to expect. We’ll take care of your equipment setup, answer questions, and make sure you feel right at home before class begins.
Yes. Riders must be at least 14 years old and 4’11” to participate. Anyone under 18 must have a waiver signed by a parent or guardian before their first class.
Listen to your body and move at your own pace. Our instructors will guide you through the experience, offering modifications and cues so you can find what feels right for you. There’s no competition here - just progress and energy.

Booking & Policies

All classes can be booked through the Zenergy Cycling app or online at zenergycycling.com. You can browse schedules by studio, choose your spot, and reserve with a single tap.

Yes - each person should reserve their own spot to ensure everyone has a confirmed space. You can coordinate your bikes or mats by selecting spots next to each other during booking.
Yes. Our class packs offer savings when you buy multiple credits. You can also explore our monthly memberships for the best value if you’re riding or training regularly.
We do. Zenergy memberships give you access to unlimited classes, early booking privileges, exclusive member perks, and invitations to special events. Visit our Buy page for pricing and details by studio.

Cancellations must be made at least 12 hours before class to avoid a fee. Late cancellations and no-shows will result in the loss of a credit or an automatic charge for members of $18. We appreciate your understanding - our classes often sell out, and this helps ensure everyone has a fair chance to book.

If a class is full, you can join the waitlist. If a spot opens up, you’ll be automatically added and notified via email or text. If you’re added within 12 hours of class, standard cancellation policies apply — so please remove yourself from the waitlist if you can’t make it.

Safety always comes first. In the event of snow or severe weather, we’ll notify riders by email, text, and on our social channels about any cancellations or delayed openings. Classes canceled due to weather will automatically be credited back to your account.

Classes & Experience

The Ride is Zenergy’s signature experience - a rhythm-based, music-driven journey that blends choreography, resistance, and energy. It’s about connection, not competition. Expect lights, sound, and coaching that moves you - physically and emotionally - in a way that’s uniquely Zenergy.

If offered at your studio, we recommend starting with The Ride: Foundations. It’s a 45-minute class designed to introduce the basics of rhythm riding, resistance control, and choreography. You’ll leave feeling strong, confident, and ready to take on any class. If not offered at your studio, our standard class, The Ride, will suffice! 

Yes — The Ride: Foundations includes a guided setup and education on form, posture, and technique. Our front desk team and instructors are also happy to walk you through the setup before any class.

Every Zenergy experience is full-body. Our cycling classes build lower-body power while strengthening your core and upper body through rhythm and resistance. Our Studio B classes (like The Method) target strength, stability, and endurance through mat-based movement.

Many expectant riders continue taking class safely, but we always recommend checking with your healthcare provider first. Let your instructor know before class so they can offer modifications to keep you comfortable.

Memberships & Perks

Lockers are available on a first-come, first-served basis at all of our studios. They’re free to use and each comes with a built-in lock.

Absolutely. You can bring your own padded cycling shorts or seat cover if you prefer. Over time, your body adapts, and it becomes much more comfortable - promise.

Yes! Bottled water, as well as Celsius and other miscellaneous drinks, are available for purchase at the front desk. You’re also welcome to bring your own bottle - all studios have refill stations.

Before & After Class

Wear what makes you feel confident and comfortable to move. For cycling, we recommend moisture-wicking leggings or shorts and a fitted top. For Studio B classes, most riders prefer leggings with a sports bra or tank.

Cycling shoes are required for The Ride to ensure a safe and efficient pedal stroke. We provide these free of charge with your booking, or you can bring your own. Own pedals are compatible with both SPD and Look Delta cleats.

Definitely. Our lobbies and lounges are designed for community. Feel free to arrive early, stay after, and connect with other riders - this space is yours.

Still have questions?

Our team is here to help! Reach out anytime at community@zenergycycling.com or chat with us at the front desk before class.